Account control
Request account deletion.
CardToClose mobile does not create accounts. Access is provided by a business organisation, and deletion must be verified so one user cannot remove another organisation's records.
Last updated 10 August 2026
Request from the mobile app
If you can sign in, open Profile and choose Delete my account. Confirming there records a permanent-deletion request against your verified user and gives you a reference ID. The privacy team will contact your account email to verify the request, explain any data that must be retained, and confirm the completion date.
Delete a team-member account
Ask your organisation's Account admin to remove your user. If you cannot reach an administrator, email info@cardtoclose.com from the work email used to sign in and include the organisation name. We will verify the request before changing access or data.
Delete a business account
An authorised business Account admin can request permanent deletion by emailing info@cardtoclose.com. Include the business account name and a safe contact number for verification. Do not include passwords, authentication codes or exported contact data.
What deletion covers
A verified business-account deletion removes the active business account and its users, events, contacts, captures, generated work and account configuration. A team-member deletion removes that user's access and user record; business records controlled by the organisation may remain with the business account. Limited security, audit, backup or legal records may be retained until their applicable retention period expires.
Remove local mobile data
In the mobile app, open Profile and choose Clear local cache to remove the signed-in account's locally stored contacts, captures and queued changes from that phone. Export any needed recovery data first. This local action does not delete information already synchronised to CardToClose.