Cancellations and refunds.

Subscriptions and cancellation

Monthly plans renew monthly and annual plans renew annually unless cancelled. Annual plans are paid upfront; their included contact allowance refreshes monthly. Web Billing shows the current plan and renewal date, and checkout shows the amount before purchase. The account owner or a member with billing permission can cancel through web Billing. Cancellation stops the next renewal, while paid access continues to the end of the current billing period. After that, the workspace becomes read-only and existing records remain available for viewing and export during the applicable retention period.

Contact packs

Contact packs are one-time purchases, not automatic top-ups. Buying a pack requires an active paid plan. Purchased packs remain available for three months and can be used while the plan is active or during its seven-day payment grace period. New packs cannot be bought during grace. Unused contacts cannot be spent after expiry or when paid access ends. The checkout shows the full amount, including any applicable tax, before payment.

Refund requests

Payments are normally not refundable after the service or purchased contacts have been used. We review duplicate charges, accidental unused purchases, prompt requests about an unused annual renewal, serious service failures, and other circumstances required by law or approved as goodwill. A request is reviewed on its facts; this page does not guarantee a refund. Your rights under applicable law are not limited by this policy.

To request a review, contact support with your account email, purchase date, receipt or transaction reference, and the reason. Do not send card details. We will explain the outcome and, if approved, how the refund will be returned through the payment provider.

Effect of a refund or payment reversal

An approved contact-pack refund removes its unused contacts. A refunded or reversed subscription payment may end paid access and make the workspace read-only; it does not immediately delete existing records. See our Terms and Privacy Policy for the wider service and retention rules.